We try and say "Yes" and
accommodate our customers. We try to be as helpful as possible and we
like to think that we support everyone who purchases our equipment,
hopefully not just meeting, but exceeding expectations.
However, you can't please all the people........
A lady ordered a compressor, thanks for the order. She paid. We delivered it the next day. Or should I say, our driver tried to
deliver it. Bearing in mind it's an industrial compressor it weighs a
bit. Well it weighs a lot actually. We know not everyone has a fork lift
truck so we deliver with a tail lift equipped vehicle and always have a
pallet truck to hand.
We
arrive at the given address to find a domestic block of flats, the
delivery address is up EIGHT flights of stairs, there is no lift and the
lady INSISTS that it is our responsibility to deliver the machine and
is also equally adamant that there is nobody available to help!
Sorry,
we can't always please everyone. She called me up to complain that our
driver said he wasn't able to deliver the equipment to her flat. We
don't always quote chapter and verse when it comes to Health and Safety
as some of the PC and European Regulations seem to exclude common sense
(remember Schools banning Conkers etc) but Manual Handling Guidelines
specifically state "No single person should be required to lift, lower or carry loads over 25kg" and this equipment weighs considerably more, and don't forget those eight flights!.
As
well as our duty to our customers to ensure a smooth transaction, a
purchaser also has a duty of common sense and care. If you know you live
at the top of a block of flats which has no lift and then order a piece
of industrial equipment please take care to advise us so we may,
together, sensibly arrange delivery but please don't expect us to demand
our employees perform tasks which you wouldn't consider sensible
yourself.
No comments:
Post a Comment